| Tackling Learning Measurement |
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 Measuring the value and impact of learning programs and investments is an ongoing challenge. While more than 85% of all organizations measure training enrollments, less than one-half measure actual training hours by employee and only 35% measure true completion on a regular basis. Social and informal learning have only increased the complexity, and the demands for justification have certainly intensified. But, learning measurement doesn’t have to be a recurring headache. Any learning organization – no matter its size or budget – can put together a successful and practical strategy.
If you’re looking for an intensive introduction to our approach, come to our complimentary seminar, Innovation in Learning Measurement: High-Impact Measurement Model, Tuesday, August 10, in Washington, DC. You’ll get a detailed overview of our High-Impact Measurement Framework, a business-based approach to learning metrics, and a demonstration of a unique technology solution to assist in its implementation. The foundation for Josh Bersin’s The Training Measurement Book, the framework has been adopted by hundreds of companies seeking a practical, scalable approach to validating investments, measuring the efficiency and effectiveness of learning initiatives, and communicating value to business leaders.
If you can’t make the seminar, tune into Metrics for the Modern CLO, a complimentary recording of Chief Learning Officer magazine’s webinar hosted by Josh Bersin. You’ll hear a discussion of measurement strategies, new tools to facilitate measurement, and the metrics that matter most to your business.
Our library contains many resources for members on learning measurement, including the research bulletin, Training Measures That Matter, which looks at methods training organizations use to assess their efficiency and effectiveness – from simple to sophisticated, and the 2010 Corporate Learning Factbook, an invaluable resource for helping you determine metrics to assess the current state of your organization versus overall industry averages and vertical-specific data.
Our advisory services team also offers customized and confidential benchmarking services exclusively for Bersin & Associates research members. These engagements can span broad areas or can be focused on specific areas of interest, such as organization and governance, budgets, and learning programs. For more information, email donna.tomlinson@bersin.com or call (561) 455-0622.
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Speak Your Mind on Talent Management Systems |
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 Bersin & Associates is conducting a major, objective research initiative designed to shed light on customers’ experiences with talent management systems. This unique survey is applicable to purchased or hosted applications that include at least two talent-related modules. So, for example, if your company currently is using an LMS with modules for performance management and succession management, the survey would be applicable to you and your colleagues.
We invite system users at all levels – from those with hands-on, daily use to those responsible for IT support to those with budget responsibility – to participate in a brief online survey. We want to collect feedback from companies of all sizes and at all stages of implementation. The short survey, which will be live through August 6, covers these areas: Business relationships, product quality, service, client support, and implementation. You have the opportunity to evaluate multiple systems.
Findings will be unveiled in the presentation, Talent Management System Vendors: Leaders and Laggards in Customer Satisfaction at the HR Technology Conference on September 30, in Chicago. Talent Management Systems Customer Experience 2011, the detailed research study, is planned for publication in late fourth quarter. The goal with this objective study is to provide corporate buyers and users with critical information to guide purchasing decisions, implementation planning, and ongoing system use. The research will also provide unbiased feedback to vendors on strengths and areas for improvement.
Those completing the survey receive a complete copy of last year’s study, Talent Management Systems Customer Satisfaction 2010: A Comprehensive Study of Customer Experience with Talent Management Systems, along with a summary of the findings from this year’s survey when available. For more information on the talent management market, research members can attend our upcoming roundtable, Talent Management Systems: What Users Expect from Providers, on Thursday, July 29, at 2:00 p.m. ET.
Please take a few minutes to offer your opinions – and pass along the survey to other colleagues in your organization. In advance, we thank you for your help with this important, one-of-a-kind research initiative.
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| In the News |
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Chief Learning Officer
August 2010
A Memorandum on Metrics
By Josh Bersin
In his latest “Best Practices” column, Josh advises learning executives to develop a measurement model for all training programs. Click here to read this article.
 LX Briefing
July 2010
It’s the Culture
By Rex Davenport
The editor talks with Josh about the findings of our new report, High-Impact Learning Culture: The 40 Best Practices for Creating an Empowered Enterprise. Click here to read this article.
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| New Research Highlights |
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 Recruitment Process Outsourcing: Key Trends and Best Practices
In this comprehensive research report, we set out to understand the marketplace for recruitment process outsourcing, and to provide real-world insights into the best practices for evaluating and selecting these services.
Members: Download today.
Performance Management Provides Critical Business Intelligence: Children's Healthcare of Atlanta Aligns and Automates Performance Management
This case study takes an end-to-end look at how Children’s Healthcare of Atlanta uses performance excellence as a foundation for its people strategy.
Members: Download today.
Jobpartners: A Lesson in Innovation and Globalization
While much has been written on the current state of the North American market, this research will shed light on some of the key trends in the global market, highlighting one provider that has demonstrated both product leadership and strong customer support in both innovation and globalization.
Members: Download today.
Building Bench Strength at Amway: Succession Management Drives Leadership Development
In this report, we share best practices for designing and implementing a multimonth global senior leadership program.
Members: Download today.
The Assessing Performance Management Series: Rating Scales
This report discusses the key factors organizations should consider when developing a new performance rating scale.
Members: Download today.
Join our research community to access these reports
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| Talent Management
Newsletter |
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 Bersin & Associates' Talent Management newsletter highlights research on: leadership development, performance management,
competency management, recruiting, succession planning and the evolution of integrated talent management systems.
In each newsletter you will find actionable research you can immediately apply.
Subscribe today!
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| Analyst Corner |
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Winning Strategies from Learning Leaders
Josh Bersin
President
Chances are, you and others in your company are grappling with these challenges: developing the leadership pipeline, creating more successful on-boarding programs, improving employee retention. Our 2010 Learning Leaders have faced these same challenges and have implemented effective and efficient approaches that have resulted in significant business improvement. A new three-part webinar series highlights their best practices and offers you an opportunity to engage directly with the executives responsible.
Last week, we conducted the first webinar, focused on winning sales programs. Both speakers – Mary Ellen Buchheit, program manager at Cisco, and David Rubenstein, director of learning at Coldwell Banker Commercial – dove into the details and discussed the tools and technologies they use to drive program success, as well as best practices for developing measurement programs. Cisco’s programs led to an 85% reduction in channel training costs, and Coldwell Banker Commercial has increased sales transactions from new hires by 30% through the use of a blended training program. Both presentations were fantastic.
Don’t miss the next two webinars in this series:
- Learning Leaders in Executive Development: Tuesday, August 17, 2010 at 2:00 p.m. ET – Join Kim Lamoureux, vice president of research, and speakers Larry Looker, manager of global leadership development at Amway, and Rita Buffington, senior director of learning at Qualcomm, for this exciting webinar. Attendees will learn how these world-class companies used multiple learning approaches and achieved diverse global participation and outstanding executive engagement.
- Learning Leaders in Organization and Governance: Tuesday, September 14, 2010 at 2:00 p.m. ET – Stacey Harris, principal analyst, will host this webinar with speakers Aimee George-Leary, director of learning and development, Booz Allen Hamilton, and Sundar Nagarathnam, vice president of training, NetApp. Learn how these leading companies have optimized the structure of their learning functions to meet business needs.
Register for one or both of these webinars today. You can also read the profiles of all winners in the complementary report, Learning Leaders 2010: Lessons from the Best. I’m confident you’ll gain great insight from our Learning Leaders’ successes and come away with strategies and programs to put to use in your organization. And remember, the call for applications is now open for our 2011 Learning Leaders program. If you would like more information, visit http://www.bersin.com/leaders to download applications and get program details.
We welcome your comments and thoughts on this topic; please email info@bersin.com to share.
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